Refund policy
Last updated: October 2026
Everything we sell is a one-time purchase, and we'd rather you were happy than stuck with something you don't use.
14 days, any reason
You can ask for a full refund of Loafr Plus or any Loafr simulator within 14 days of the purchase, for any reason. You don't have to explain.
How to ask
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds. Either:
- Go to paddle.net, find your order by email, and request a refund there, or
- Write to us at hello@loafr.app with the email you used to buy, and we'll arrange it with Paddle.
Refunds go back to the original payment method. Paddle usually processes them within a few business days; your bank may take a little longer to show it.
After 14 days
We don't normally refund after 14 days, but if something's wrong — a purchase that never unlocked, a product that doesn't work on your device — write to us and we'll sort it out.
What a refund means
A refunded purchase is removed from your Loafr Account: Plus extras or the simulator's full version lock again. The refund is for the amount you actually paid, including any discount. Your account, progress and scores stay as they are.
App stores
If you bought something inside the Google Play or App Store version of one of our products, the refund goes through that store and follows its rules, not this page.